Contact

We have many specialized teams available to make your life easier.
Here’s how to reach them and what each can do for you.

617.336.6166

Local Agent Hotline

By popular demand, quick questions can be answered by a local New England team member as easily as a phone call. Use this line to reach our Agent Experience and Marketing teams from 9:00 to 5:00 pm Monday through Friday. See each section below for more info on what each team does and how to reach each team via email.

Who Does What

Agent Experience

agentexperience@compass.com

The AE team is your primary source of information and guidance at Compass, so if you’re not sure who to go to, you can start there. They are responsible for anything relating to Compass.com and the tools. To keep responses as expedient as possible, the AE team email box is monitored Monday - Friday from 9 to 5 pm so please email the team address and not an individual AEM if your concern needs an immediate answer!

IT Support

support@compass.com | 1-833-426-6727
Hours:
Weekdays: 8 am - 9 pm EST
Weekends: 9 am - 7 pm EST

IT Support is available to assist you with anything related to your general computer and mobile devices, printing, internet, OneLogin/security/password issues, and anything else that you’d normally call the Geek Squad for.

Transactions

transactionsnewengland@compass.com

Our localized Transactions team helps you with paperwork and compliance prior to close. They’re primarily responsible for keeping you in compliance and making sure all of your critical paperwork is in good standing prior to close.

Commissions

commissionsnewengland@compass.com

The Commission team helps you with agent payments after close. They assist with agent commission payments post-close, release funds to co-broke offices or clients, and referral payments. They’re also the team to go to with questions about incoming and outgoing funds (checks/wires) clearing, escrow confirmations letters and Direct Deposit setup.

Marketing

marketing@compass.com

While the AE team can help you with projects in Marketing Center, the Marketing team is here to partner with you to further enhance your brand presence, including advertising opportunities in both digital and print. Make sure to visit the Marketing tab on this page (see menu at the top) before reaching out as you may find what you seek there!

Compass Concierge

support@notablefi.com | 1-833-615-0252
Available Monday - Friday, 9:00 to 9:00 pm

Use the dedicated support email and number here to contact Notable, the lender for Concierge Capital projects!

Sales Managers

Consult your dedicated Sales Manager for anything related to real estate, compliance, business strategy, negotiations (both with clients as well as anything related to your own contract), office policy questions, commission approval, continuing education, referrals, intros to non-New England markets and agents, and questions about forming or changing a team. Your Sales Manager is here to be your advocate and help you to be the best agent you can be!